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Aimee Liu's avatar

Empathy at work was a skill I had to learn by being gently schooled by a coworker. Everything here rings loudly true! Thank you!

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Susan Heathfield's avatar

Thank you, Aimee. Empathy is truly at the core of relationships.

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Tracy Mansolillo's avatar

Wonderful article, Susan. Early on in my career, I worked for the least empathetic person I had met. His actions, toward me and others on our team impacted how I chose to work and later manage others. Empathy as a leadership skill shoul be discussed more often. Thank you for highlighting it.

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Susan Heathfield's avatar

Thank you, Tracy. It’s amazing how early experiences, especially with the absence of empathy, shape who we become as leaders. I’m so glad this resonated. I used to tell people I started my management consulting firm to teach others how to act the opposite of what I experienced at a GM manufacturing facility early in my career. That kind of imprint stays with you.

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